Shipping policy
Shipping Policy
All goods are dispatched on the basis that shipping and delivery form part of a business-to-business commercial transaction. The buyer accepts full responsibility for monitoring, receiving, and securing deliveries once the goods have been handed over to the courier.
1. Dispatch and Tracking
1.1. Orders are dispatched using reputable third-party couriers selected at the seller’s discretion.
1.2. Tracking details will be provided to the buyer as soon as they are available.
1.3. Upon dispatch, the seller will supply any reasonable shipping information requested by the buyer, including tracking numbers, courier references, and dispatch confirmations.
2. Transfer of Risk
2.1. Risk passes to the buyer immediately when goods are collected by or handed to the courier.
2.2. From that point onward, all responsibility for loss, delay, misdelivery, damage, or failed delivery lies with the buyer and the courier.
2.3. Title to the goods also transfers to the buyer at the point of dispatch.
3. Courier Delivery Practices
3.1. Couriers may deliver goods in accordance with their own operational procedures, which may include leaving parcels in locations such as:
– designated “safe places”
– neighbour addresses
– buyer-specified alternative locations
– courier-preferred delivery points
3.2. The seller is not responsible for where the courier places the parcel, nor for decisions made by the courier at the time of delivery.
3.3. Once tracking confirms delivery to the address or location determined by the courier, the order is deemed fulfilled.
4. Courier Issues and Claims
4.1. Any delivery dispute, including but not limited to loss, theft, damage, delay, or incorrect placement by the courier, must be raised directly by the buyer with the courier.
4.2. The seller will assist where reasonably possible by providing documentation, tracking details, and dispatch evidence; however, responsibility for pursuing such claims lies solely with the buyer.
4.3. The seller cannot refund or replace goods based solely on courier delivery practices unless the courier’s own investigation confirms liability and compensation is issued.
5. Failed Delivery Attempts
5.1. If the courier attempts delivery and is unable to obtain successful receipt, the buyer is responsible for arranging redelivery or collection.
5.2. Any charges arising from failed delivery attempts, storage, or return to sender are payable by the buyer.
6. Accuracy of Delivery Information
6.1. The buyer is responsible for providing accurate delivery details, access instructions, and business opening hours.
6.2. The seller is not responsible for failed deliveries resulting from incorrect or incomplete delivery information provided by the buyer.
7. Proof of Delivery
7.1. Courier tracking confirmation constitutes proof of delivery.
7.2. Photographs, GPS logs, delivery timestamps, and courier-recorded notes may be used as evidence of successful delivery.
7.3. In commercial law, proof of delivery by the courier is sufficient to deem the seller’s obligations fulfilled.
8. Seller Assistance
8.1. The seller will always provide tracking information and any supporting documentation within its possession to aid the buyer in resolving courier disputes.
8.2. Assistance is offered as a courtesy and does not transfer responsibility for courier performance.
9. Compliance with Law
9.1. This shipping policy operates in accordance with commercial contract principles and applicable UK laws governing business-to-business transactions.
9.2. Nothing in this policy affects the buyer’s rights to pursue claims directly with the courier under the courier’s terms of carriage.